VIDEO: Work Comp Partner Dr. Joseph Galate, Owner, Metro Spine & Rehab, P.A.

TRANSCRIPT:

Well, I just appreciate over the years all the care they’ve taken for my patients. I mean, not all therapists are the same, just as not all doctors are the same. And so there’s always consistency. The patients I know are usually seeing the same therapist every visit. And so it’s not a mixture of multiple therapists seeing the patients and bringing their own little whatever they want to the patient’s care. So the consistency is appropriate. I know if there’s an issue, they’re going to get on the phone and call me. They know they could call me. And so I think that all goes towards better care of the patient. 

Main thing, especially in this current healthcare environment, getting patients through the system in a seamless manner is very important to me. There’s a lot of roadblocks and so we send the referral over. I know at that point in time that the patient is going to be taken care of and I don’t have to sit there and worry about are they scheduled, are they getting treatment, and so I really appreciate that.

When I have a patient that needs special attention or I need to get them in quickly, I know all I have to do is get on the phone, make a phone call, and the patient’s getting taken care of as opposed to nobody answering the phone and we hear back two days later and it just doesn’t work for me.

They always seem to be right there on the cutting edge of what needs to be done, and they adjust to the situation and the environment that we’re in. And I think that goes a lot to say about them as a company, especially that they’re bigger now. And so, they’re still mindful of the small independent practitioners like myself, which I think means a lot to the patients, especially because I know they’re getting taken care of.

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