Onsite Services FAQ

What are Onsite Services?

Onsite services meet employers and their employees where they are: at their place of employment.

Onsite services are the first line of defense in work injury prevention. Our onsite experts:

  • Analyze the job
  • Help the employer hire people who can safely perform the job
  • Identify risk factors of the job and help decrease or eliminate these risk factors
  • Provide early intervention services such as stretching programs for warm-up and recovery as a proactive approach to help keep a concern from becoming a recordable injury
  • Provide education to employers and employees

Why does it make a difference to be onsite vs. at a clinic?

Whether treating and rehabilitating an injury or educating on injury prevention, it can be difficult to simulate certain jobs in a traditional therapy setting.

Meeting employees at the job site to teach ergonomic and postural strategies customized to their individual work tasks and environment can provide a significant benefit.

How do Onsite Services benefit companies?

Onsite services help employers:

  • Decrease injuries
  • Incorporate the job site into the rehab process
  • Minimize unproductive down time
  • Let employees know the company is invested in their health and well-being
  • Boost morale
  • Save money on workers’ compensation

Are Onsite Services good for the employee too?

The employee benefits tremendously from performing specific job tasks in their work environment with instruction from an onsite clinician.

Sometimes in the clinic, there is no good way to simulate a specific job task, such as climbing poles for an injured lineman.

What types of services can be included in Onsite Services work?

Types of services offered as part of onsite services include:

  • Job analysis
  • POET development and testing
  • Risk assessments
  • Early intervention
  • ARC first response Early Intervention Program
  • Causation job analysis
  • Workstation assessments
  • Ergonomic consultation
  • Onsite work conditioning
  • Exercise/stretching programs
  • Return to work/Fit for duty assessments
  • Education programs

Do Onsite Services have measurable results?

Yes! Take Nitto Automotive for example.

After working with ARC Physical Therapy+ from April 2018 to March 2019 their DART (Days Away, Restricted or Transferred) rate decreased by 81%. Their rate is 0.74%, compared to the industry average DART rate of 3.9%

In that same time period, their TIR (Total Incident Rate), including first aid, went down by 62%.

“I would absolutely recommend them. If a company is having ergonomic or musculoskeletal issues, I definitely suggest they talk to the ARC onsite team. They have made a huge difference for us, both for our employees and for our OSHA recordables.”

  • Matt Scherer, Former EHS Supervisor at Nitto Automotive

Who provides the Onsite Services?

Experienced and highly credentialed ARC Physical Therapy+ clinical staff.

Why do employers choose ARC Physical Therapy+ for Onsite Services?

Employers choose ARC Physical Therapy+ for a variety of reasons. Take Hillyard for example:

“They demonstrated how they could help us validate our needs, which should result in lower injury rates, reduced workers’ compensation costs, and improve our hiring decisions.
The professionalism and follow through by Kristy Robinson and others allowed Hillyard to get the program installed very quickly. They have been a great business partner, who bring measurable results.”

  • Tim Talbot, OHST, CSP, Safety Risk Manager at Hillyard

“Our injury rate has fallen each year since we’ve partnered with ARC Physical Therapy+. We’ve been able to continue to build a successful safety program due to the assistance they’ve provided. We believe the validation process has resulted in some individuals realizing they can’t meet our requirements, and this eliminates future problems and wasted time and energy at Hillyard.”

  • Gregg Roberts, SPHR, SHRM-SCP, Vice President/Human Resources at Hillyard

Who runs the Onsite Services program?

Kristy Robinson is the Director of Onsite Services. Kristy has been with ARC Physical Therapy+ since 2009, and joined the Onsite Services team in 2012 where she began working with employers and employees to prevent work-related injuries.

As a Physical Therapist Assistant and Certified Ergonomics Assessment Specialist (CEAS III), she brings 20 years of physical therapy experience to the role. Through her professional career, she has extensive training in ergonomics, job analysis, post offer employment testing, causation analysis, and injury prevention programs.

What kinds of companies are onsite physical therapy services good for?

Companies of all sizes and types of settings can benefit from onsite services. From laborers to office workers to public service workers, the list of who onsite services can be customized for is nearly endless.

What are people surprised to learn about onsite services?

People are often surprised by the unconventional environments our onsite team will visit for onsite services, as well as the wide knowledge of various industries that therapists possess.

“I think people are surprised that we are not afraid to come out to their place of employment. We have been to some interesting places…wastewater treatment facilities, pork processing facilities, sand and gravel (on a barge in the Missouri River), in operating rooms in hospitals, in a bucket with linemen, the list goes on and on.”

  • Kristy Robinson, Director of Onsite Services

To learn more about our onsite services offering and to see if it’s right for your company, contact your local ARC Physical Therapy+ clinic or call us at 844-755-4272(4ARC).

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