diana dickey pt

Patient Letter: Your Approach Made All the Difference

We receive many letters from past patients, sharing their gratitude for our therapists and their excitement about the many things they are able to do again (or often, able to do for the first time). 

boyle-dalen_kWe recently received this note from Dr. Kathleen Boyle Dalen about her experience with Diana Dickey, DPT in our KCMO Midtown clinic:

“I wanted to let you know how much of a difference working with Diana made for me. I’m back to running and my regular workouts! I can’t overstate what a HUGE difference this is for me.

When I reached out, I was feeling awful. I had injured myself in December, saw an orthopedist a couple of times and completed 20 sessions of PT … and not only was I not running but I wasn’t even walking correctly. I felt like I was doing all of the work to improve with no results. I was afraid I would never recover. I was going to bed worried each night, thinking that I wasn’t getting better, didn’t know why, and didn’t know what else to do.

Then I went to see Diana and everything changed. Diana was so thorough in her assessments – she asked me questions no one else had asked – and she listened to everything I shared.

I know it might seem like a small detail, but the fact that Diana really listened to me and didn’t just give me a set of off the shelf exercises for a knee problem (which is what I think probably happened to me before I found you all) made a tremendous difference for me. 

By working with Diana, we got to the root of the problem and I have exercises and stretches that I’ll do from here forward.

Your approach mattered so much – you didn’t just see me as a typical “knee injury” … and that’s why I think I finally recovered!

When I started running in my workouts again (something I hadn’t been able to even attempt since my injury in December), I was almost in tears at being able to feel like myself again. My husband knew how scared I was that I wasn’t going to be able to run again, so when he saw me, he came running over and we were both grinning!

I had my last session with Diana on Friday because I’m back to being able to do everything. And…I have her info on speed dial so I can see her again if something goes wrong!

Your team’s willingness to listen to me and connect me with Diana absolutely changed my life. I’m forever grateful.”

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