Written by Jeff Weeks, Chief Operations Officer, ARC Physical Therapy+
Merriam-Webster defines “value” as “the monetary worth of something; a fair return or equivalent in goods or services.”
Value is often defined by price or cost, not by quality.
Merriam-Webster defines “quality” as “a degree of excellence; superiority in kind.”
In most, if not all cases, people expect to get quality and value when they purchase a good or service.
Think back to a time when you were buying something and had to choose between an item that was below your budget and a more expensive option. I personally have opted for the less expensive option, but still held the expectation that the quality of that cheaper item would be the same as the more expensive alternative.
Guess what? The less expensive option broke, failed, or otherwise did not satisfy my needs and I eventually had to buy the more expensive option anyways.
In the end, I got exactly what I paid for.
Think back again, have you ever convinced yourself you needed to buy the best? In that case, you often spend more than you were planning to, but your expectations are exceeded. The product lasts forever and never fails to deliver, making you a believer, and often leading to additional high quality purchases.
By now you are likely thinking to yourself, where is this going, Jeff? I’m glad you asked.
As a partner and the COO of ARC Physical Therapy+, providing value and quality is what we do. This is part of our mission of “redefining EXCELLENCE” in healthcare and by being a “Catalyst of change.” Being able to deliver on this promise to you is not an easy task and, frankly, is getting more difficult by the day. Compression of reimbursement rates from all payers makes providing continued quality increasingly difficult. ARC Physical Therapy+ is not alone, as all providers, from doctors to physical therapists, face the same dilemma, but we are committed to our mission and our promise to deliver value and quality to you.
When we say we offer “value,” it means we want to give you more than you expect. More communication, better individualized care, superior facilities and equipment, and friendly, inviting, and knowledgeable staff.
When we talk about the “quality” of the services we provide, it is easily defined as one thing: we provide you with the BEST!
At ARC Physical Therapy+, we have built a business based on value and quality and will continue to deliver on those promises, exceeding your expectations and making you a believer.
If you are a client, I want to personally thank you for your business and loyalty. I also want to encourage you to provide feedback to us on things we do really well and on things we need to improve. This only makes us better at what we do.
If you haven’t used ARC Physical Therapy+ or if it’s been awhile since we have worked together, give us a shot again. I personally guarantee you will not be disappointed and, in fact, you will get more than what you expected.
I also want to thank our amazing team; the staff at ARC Physical Therapy+ allows us to provide value and quality every day.
Have a safe and happy summer.