Case Managers and Treatment Team 

Why do so many physicians, case managers, insurance adjustors and employers recommend ARC for their patient’s physical and occupational therapy? 

 

It’s simple— your patients receive the best care. We provide one-on-one patient therapy — one therapist assigned to one patient — and that individualized treatment translates into better outcomes, quicker recovery and return to work and active lifestyles. Choose ARC — a healthy workforce company offering a continuum of care to case managers, employers and patients.

Work Comp Specialists

ARC is known for its ability to effectively and efficiently treat what many consider to be the most difficult patients — those referred through workers’ compensation claims. Work comp patients often need immediate and special care, very detailed evaluation (within 48 hours) and specific documentation. Additionally, some patients need specialized treatment and added motivation from therapists. ARC’s highly trained clinicians understand the unique needs in work comp cases and respond with the most professional, skilled treatment, documentation and communication to help make your job easier.

Group Health Expertise

The same clinician training that works so effectively for work comp patients is an added benefit when referring group health patients. The caring, one-on-one therapy from ARC clinicians means the best results. In fact, when you provide the script and patient demographics, we’ll even obtain the pre-certification needed for treatment. Whether we’re rehabilitating a low back diagnosis, rotator cuff or sports injury, turn to ARC for treatment and outcomes you can count on.

Outcomes You Can Measure

 While other companies talk about discounts, we talk about outcomes. That’s because our clients want to know the real cost of treatment, not the discount they may receive on artificially inflated rates. We’ve been tracking outcomes for years. We track how many visits each patient needed to return to work safely and why — including co-morbidity factors such as smoking, diabetes and obesity. You’ll see ARC’s outcomes almost always beat ODG (Official Disability Guidelines) standards for number of visits and duration of care. Plus, we track data beyond ODGs including patients’ functional status at discharge and repeat injuries. It’s outcome data you need to develop and refine treatments. It’s data employers need to better understand the overall health of their workforce and to identify potential problems before they arise. Plus, it’s the data that we use to challenge ourselves to improve and clearly demonstrates ARC’s continued success with patients.

Sports-Based Functional Therapy

At ARC, we treat every patient like an athlete, whether you’re working to return to a job, a hobby, a sport or everyday life. We take advantage of the billions of dollars spent on research each year to improve professional and college athletes through therapy and apply that research to improve outcomes for our work comp and group health patients.

Information You Need

ARC may be best known among physicians, case managers and adjustors for our strong, insightful and timely communications through all channels of the treatment team. Plus, our deep relations with employers and insurance adjustors allows us to be a resource in determining pathways of care that often times benefit members of the treatment team.

• Accurate — our paperwork is detailed and specific.
• Timely — all the information you need, before you need it -- before your next patient visit.
• Computer-based — documentation is per your request, primarily one-page notes.
• Tailored reports — ARC keeps a database of physician, case manager and adjustor-specific reporting requests so the report is in the format you prefer, delivered in the manner you prefer.
• Proactive Personal Calls — when needed to alert you to any red flags that arise through treatment before it goes into the note from symptom magnification issues, patient inconsistencies, or not showing up for an appointment.
• Proactive Personal Calls to report success — we’ll keep you informed when we see the progress necessary to recommend return to work — even if it’s in fewer visits than your prescription requests.
• We do our job so you can do yours — we perform the treatment you outline. If we have recommendations based on, for example, patient inconsistencies, we share those thoughts with you, not the patient.
• Always improving — part of our job is to continually ask your guidance on how we can improve our services, patient care and outcomes.

The Best Clinicians

At ARC our motto is, “Hire the best and give them the resources to provide excellent care.” After all, you invest in us and, in turn, we invest in our clinicians to assure they are the most talented in the market. As a result, our clinician turnover is almost non-existent. ARC University — the most comprehensive, in-house continuing education program for clinicians in the country, includes:

• Technical training sessions
• Partnering with physicians on therapeutic research programs
• Continuing education courses and certifications
• One-on-one mentoring
•  Physician lectures at all-staff programs
• Physician shadowing
• One-on-one treatment — greater insight into what motivates the patient ability to spot and report back to you about patient inconsistencies and other observations that may affect outcomes.

 

Convenient, State-of-the-Art Locations

• Nine locations and growing
• Large, open design to maximize the patient experience
• Located across the region including Olathe, St. Joseph, Liberty and Topeka
• 5,000 - 8,000 square feet each
• Gym-like feel with lively music optimizes patient energy
• Certified hand specialists in each clinic
• Located on bus routes

 

It's All About Relationships

ARC’s success is based in part on our strong relationships with all sides of the treatment team — from our own clinicians in-house, to physicians, case managers, PPOs, insurance adjusters and employers. Together, we work to develop cross-referral relationships. This partnership allows us to identify pathways of care that improve treatment, expedite healing and get outcomes that benefit all.

 

Thanks to our valued treatment team partners, ARC has grow into a new breed of company — the region’s foremost wellness, injury prevention and rehabilitation company — a healthy workforce company. More than just a a physical and occupational therapy company, we offer a continuum of care for our clients, including:

• Pre-hire, post offer functional employment testing
• PT and OT injury rehabilitation for work comp and group health claims
• Work conditioning (S.T.R.I.V.E)
• Functional capacity assessment (FCA)
• Fit for duty testing
• Onsite assessments and services
• Validated job analysis Job re-engineering
• Preventive exercise programs
• Online wellness programs
• Exercise programs for your entire staff